Added on: 21st June, 2018 by WPRagency
A national care watchdog has given a care home in Croydon the seal of approval, with relatives and residents praising its caring and attentive team members.
The Care Quality Commission’s (CQC) report gave Care UK’s Addington Heights care home, on Milne Park West, an overall ‘good’ rating, following an unannounced inspection.
The care home was rated ‘good’ in five out of five categories for safety, effectiveness, caring, having a well-led service, and responsiveness.
The report praised the Care UK team members for being kind and caring. The high praise that the team had received from residents’ families was also noted, with one relative saying, “The team are fantastic, professional, caring people.” Another relative added, “I truly believe the reason [their family member] has lived this long is because she feels loved and cared for by the team here. I am deeply grateful to them.”
The wide variety of activities taking place at the home was praised. From karaoke and music sessions, to creative arts and crafts afternoons, there are plenty of activities taking place at the home for residents to enjoy.
Residents are encouraged to take part in gentle exercise to keep active, and there are regular reminiscence sessions. For those looking to relax, residents are able to have hand massages and manicures.
The team ensure residents’ birthdays are marked with fun celebrations, and it was noted that the team had thrown a party for a resident’s 100th birthday, which many of the resident’s family and friends attended. The home had also been decorated for the celebration with photographs from throughout the resident’s life.
As well as group activities, residents are also encouraged to take part in their own hobbies, including outdoor activities, such as planting seeds in the home’s garden. The home’s idyllic grounds were praised for providing quiet spaces for residents to relax, where they can look out over rolling green fields. One resident commented, “It is truly wonderful. I love sitting here in this corner, looking out at the uninterrupted view. [It’s] beautiful and peaceful.”
It was noted that residents are encouraged to maintain their independence while living at the care home. Team members arranged one resident’s outfits and made sure their jewellery was easily accessible, allowing the resident to choose exactly what they would wear each day with ease.
The report noted the variety of meals on offer for residents. At each mealtime, the home’s team of chefs prepare a variety of dishes for residents to choose from, and there is also a printed menu for residents to pick from. One resident said, “I like the food. [There’s] always plenty of it.”
Residents and their relatives are kept involved with the development of personalised care plans by providing information and photographs from their past, as well as introducing a ‘My Life Story’ element in residents’ care records. These records describe the resident’s family, career history, hobbies and important people in their lives, and ensure that team members can provide residents with the highest standard of person-centred care.
Tony Onabanjo, home manager at Addington Heights, said “Creating a welcoming environment that helps residents feel at home is extremely important to us at Addington Heights, so we are thrilled that our efforts and hard work have been recognised by the CQC’s inspectors. To receive a ‘good’ rating in all five categories reflects the team’s dedication to providing exceptional care, and the passion they show while looking after every resident’s needs each and every day.
“We have a brilliant team at Addington Heights, and I would like to say thank you for their tireless hard work, which is greatly appreciated by residents and their relatives.”
To assess service standards at Addington Heights, the CQC’s inspector spoke with team members, residents and their visiting relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home.
For more information on Addington Heights, please call home manager Tony Onabanjo on 0333 321 8261 or email email@example.com.
For more information on Addington Heights, please visit careuk.com/addington-heights.