Added on: 9th March, 2018 by Katherine_43992
A Bromley home care company where staff are ‘exceptionally compassionate and kind’ has been awarded the highest possible rating by the government’s healthcare watchdog.
Following its latest inspection by the Care Quality Commission (CQC), Home Instead Senior Care Bromley has been rated ‘outstanding’ in a report that is filled with praise.
Staff were commended for going over and above by visiting clients in hospital, helping out by shopping for slippers and clothes, and even buying a vacuum cleaner and delivering it - all in their own time.
One relative said: “Lately there’s been a mysterious bunch of daffodils or tulips arranged beautifully in a vase on mum’s table. It’s her caregiver leaving a little bit of spring for the weekend.”
The service was described by the CQC as ‘exceptionally caring’.
“Everyone who works there was passionate about delivering high quality care to people and recognised the impact of their work,” the report states.
Home Instead Senior Care Bromley is run by former solicitor Karina Brown. The company’s registered care manager is Sarah Larden.
Karina and Sarah were praised for their leadership style, and for all the extras the service puts on for its clients; including a carol service, and a campaign to protect older people from fraud and scams.
The office is a member of Bromley Dementia Action Alliance and regularly provides Dementia Friends information sessions. Karina also sits on the Alliance’s steering group.
Karina joined the care industry after visiting elderly clients as part of her role as a solicitor and seeing what it was like when they were not properly looked after.
By contrast, her own grandmother lived with her family, making her realise what a difference good, loving care could make.
She said: “Sarah and I aim to put our clients at the very centre of everything we do, and make improving their lives our number one priority.
“I am absolutely thrilled by the result of this inspection, and would like to take this opportunity to thank every one of our amazing staff for all their hard work.
“I know what good care looks like, and I know that is what we are providing – being able to do what we do and know that we are making a difference.
“To be rated outstanding is the icing on the cake.”
Only two per cent of adult social care providers have been rated outstanding since the introduction of CQC’s new Ofsted-style approach to inspection and regulation in 2015.
Part of a national network of over 195 offices, Home Instead is now firmly established as the leading home care provider for the elderly. Nationally Home Instead holds a Queen’s Award for Enterprise for Innovation in recognition of the company’s innovative care model, which places clients at the heart of the care they receive and includes matching clients to caregivers based on shared interests.